The other factor here is that you are not an established client yet, so she'll probably get back to you only after she has attended to her active clients first. This is one reason I've enjoyed having therapists who have secretaries to handle scheduling. I can handle scheduling at my convenience as soon as I call and not have to wait around for the therapist to find time to get back to me. It also frees up his time to devote entirely to therapy. His secretary handles the scheduling, insurance filing, nags him to return calls when he needs nagging.