>>online support can have some very bad information put up as valid,

This is a good thing to remember with any aspect of the internet. Anyone can post information, misinformed, lies, half truths... And anyone with a little bit of skill can all by himself set up a website that looks as official and as professional as ever, and our experience with other media tends to make us associate "professional" with "trustworthy". Although that is also the case in real life, on the internet it is a much much easier process and can all be done by one person.