No system is perfect. I deal with the worker compensation system (arrrggghhh!!!!) and my brother and son both deal with the VA... thankfully my son, as a former officer (Chief Warrant Officer) had ins and outs of the ARMY and he was able to finally get the paperwork in for my brother---who was injured in Vietnam and has never received any benefits. I don't know if he has yet (Obama administration changes) but at least he's in for it.