Who knows what anyone feels? I deal with customers all day and know what I say is NOT what I'm thinking. That being said, although I have been trained in what I do, sometimes I still go home and get a bit sad or teary at what people tell me. I'm human and so are therapists. I don't think they all care deeply but I think their training is not to let their feelings interfere with therapy not to feel nothing at all. If they felt nothing at all then why bother talking to a T at all? I could save $1000's and just talk to a wall.