Newtus: I was thinking you could get him to send you the console back to you for a refund, but then I thought he could just break it and say it was like that when he got it, then I thought you could just ignore him, but then I was thinking he will just report it to paypal and start a dispute there. It's tricky, I'd go the paypal dispute route though and add a disclaimer to your listings about your returns policy for future potential problems.