Well I actually listen on a hotline and now after 10 years I would encourage you to give it a try again.

I've been listening for quite a number of years and I have never experienced or observed a supervisor cut in at our line. So in my experience that was a most unusual and unfortunate event. And also an unprofessional one: it is not the caller's fault if a call takes "too long". If the supervisor were to critique anyone, it should have been the listener, not you. I'm very sorry that that happened.

We find that callers really appreciate our service and we welcome people who call regularly.