I find it interesting how the "l-word" (as if it's a bad word) causes so much controversy, but I understand it can be very loaded for some people.

I kind of agree with Mouse that the word itself isn't the problem; it is when it is used abusively, and I would add when a therapist realizes a client would be thrown by its use in some way.

I have no problem with telling people I love them or with hearing it from others, but I come from a very demonstrative family. We say we love each other all the time, and not just husband and wife, but parents to children, children to parents, siblings, even with good friends, etc. That's completely usual for us. My therapists have always known that about me, so they have known they could use the word without me freaking out about it in any particular way, that I could take it in stride.

But I know that isn't the norm for many people, and therapist do have to know who they are dealing with before they use the words. Unfortunately, I think many open their mouths before they consider the effects their words might have on their clients.