The 24/7 is for skills coaching. The idea is that someone coming into DBT needs help and it's not always at convenient times. How your T works with that piece is up to her, but one of the key aspects that gets repeated me time and again is that this is a collaborative effort between equals.

What that means is that reaching out, asking about boundaries, communicating needs - that's all expected and encouraged. You may not always get what you want, but communication is really a huge part of things. It's a collaboration - you get to work together to figure out the boundaries. If she didn't respond, you don't have facts and you don't know why. Could be she was busy. Could be she just didn't think it needed responding to. I email my T all the time and I'm very particular if I need a response that way he knows to respond to me.

It's her job to take care of herself. But I know the instinct to take care of your T as well.