you dont even need a book...........just google the steps for reflective listening or active listening and your problem will be mostly solved. it is about using appropriate body language to indicate you are showing an interest and listening to what is said so that you can summarize and repeat back to the person what they said to you and mention a possible feeling the could be feeling in regards to what they may be feeling, this forces you to listen and empathize. welcome to psych central. you will find we have several forums where you can post about your concerns and receive feedback from other members. you will get a lot of support here. again, welcome