(((((((((((((Pat))))))))))))))

I certainly appreciate that. I emailed the Dr's office and it said I would receive a response in 48 hours so I am waiting to hear back on that. Please see below of copy of the email I sent. I'm not sure if I was firm enough, or too firm.

This is the email:

To whom it may concern:

My name is Jenifer ******-DOB 05/31/**** and I am a current patient at "Blank". I saw Dr. Javed a little over a month or two ago where we decided to sustain my Effexor XR dosage at 187.5 mgs instead of increasing to 225 mgs. As previously discussed.

At the time I had one refill remaining and Dr. Javed advised me that when I ran out of my Effexor XR refills to contact the office and she would authorize a 6 month refill because I was just there so I could get my medication refilled.
On June 12th my pharmacy contacted "Blank" by fax requesting a refill of my Effexor XR at the 150 mg and 37.5 mgs. For a total dosage of 187.5mgs. I went to the Target pharmacy on June 14th to see if they had filled my Effexor and I was told that "Blank" never responded to the faxed request and they would refax it then while I was in the store. On June 15th I called the pharmacy back and was advised once again "Blank" never responded to the faxed request for medication refill. I then called "Blank" Nurse/RX line and left a detailed message asking them to please contact my pharmacy to call in the refill and I even left the pharmacy telephone number. I also requested a call back which I never received. I contacted the pharmacy again this morning and again they advised that "Blank" has yet again not responded. I contacted the urgent care and spoke to "Blank". She was very helpful and assured me that she would have someone take care of this.
I received a call back from "Blank" who advised me that Dr. Javed was no longer with "Blank" and that if I needed a refill I needed to make an appointment to come in next week to see a Dr. so that my RX didn't run out.

I have a huge problem with this on many levels.
First off, this isn’t the first time I have had a problem getting my prescription filled with this office. No one ever advised me that Dr. Javed was no longer with the practice...again. I was just there a month or two ago and I do not see the need to come back in and to be charged a fee, which is applied to my deductable just so I can get my prescription for my Effexor XR refilled when I was told that the RX could be called in.
I do not have the means to take off any time in these upcoming months as I start a new job on June 18th.
I am completely unsatisfied with the way this situation has been handled by "Blank". The medication I am taking can not be abruptly stopped and it seems that the office is not at all concerned about whether I had enough medication to last me or not.
I know that things of this nature can happen from time to time. It is the nature of the business. However, I have personally tried to take care of this, together with my pharmacist and have received no cooperation of any sort from "Blank".
Please pull my chart. You will see that I was just in a few months ago. March-April. I can not quite recall. Anyway, I need my prescription called in Monday. I do not have enough medication to last me. If a DR visit is required I can only come at 5:15 pm or later as I am starting my new job. Please contact me as soon as possible about this at xxx-xxx-xxxx(cell) or my home # at xxx-xxx-xxxx.

Thank you.



That was it. I didn't want to be too harsh but I certainly wanted them to know I was upset. This whole situation has caused be so much anxiety. I journaled earlier so I could get it all out. Sheeeesh.

Thank you for your replies. Pat, I will keep you posted. I may need your involvement if corrective action is not taken.

Thank you