I don't want to bore people with the litany of questionable things that happened in my therapy, but essentially my therapist offered stuff she was not entitled to offer (job, love, forever, blah blah) which I rolled with in good faith. All backed up by email and text.

My pdoc actually stated that I decompensated under the 'care' of ex therapist.

It's not directly comparable to a phone, no! But it wasn't a black and white matter of the phone working or not. It was a case of being mis-sold a package, over a telephone call. My phone still worked, that was not the problem - the poor communication of the salesperson sold me a different product to what I thought I was buying.

Anyway, it's all academic really.