Hey folks, I have an issue with my computer and need to use my backup disk to correct it. (The computer won't accept any updates as it has a corrupted file, only available on the original back up disk.)

The problem is, the computer didn't come with any disks and I had to make my own back ups...and I did--3 of them to be sure! However NONE of them are proper backup/restore disks!!!

Sooooo... I see where the computer, a Dell, has it's own "data safe online backup" and my original backup (from 2011 ) is there... however I cannot access it. I had premier account in the past...came with the computer but don't know how to access the online account.

To make matters worse, Dell is obliterating the "online data safe" in June. I've been having issues for months (microsoft update issues) and have only now figured out I am missing a component (or it's corrupted) that is only available on the original backup.

If you have ideas, and can provide links (even to Dell how to, what to do, fix it) please do.

I'd hate to have to buy a new computer just because I can't update this one!