I walked into T's reception area one day to see a new 'friend' I had known for a few months training to be the new receptionist. I asked immediately if she would have access to my files. Apparently she didn't work out! But I think violations occur a lot with receptionists + that type of support staff including billing. Receptionist was attempting to enter a code into the computer just the other day. Having prroblems so another lady came to help. She said something like oh there's the problem..it wasn't Joe's regular session, it was a hospital visit after his suicide attempt so this is the code. They didn't realize there was a lobby full of people. I call it to the powers that be attention whenever or wherever it happens. Briefly had a T who made me wait a long time the first few appointments. Then asked why I was so nrevous before an appointment? I gave her this funny look. She told me they had cameras filming clients in the lobby.