That is just wrong. I can forgive it because it was one mistake in 13 years. Which is not really much, especially since they have new staff who may not be aware that because I have a standing appointment at the same time I've been scheduled since 2011 I still need reminded about days off. And my therapist, not sure why he didn't say anything but I think he probably assumed the schedulers did. We'll talk about it.

I would NOT forgive easily if I sat and waited and was stood up. Well, that happened once but it was a last minute appt. and he had been home and didn't get the message to come in and he called me as soon as he got the message.