Hi Jennifer -- I am new and don't know your story, but I am sure it must be just awful for you.

Is there someone to take the call for you while you are gone?

I agree with others that you need to get the name of the person you're speaking with and authorization numbers and if you can something faxed in writing, though that would be a stretch from my experience.

I just hate that when we are in the worst shape to be dealing with these things, that's when he have to have the mental clarity to cut through the red tape.

Why isn't your therapist speaking to you?? Your therapist should be advocating for you in this crisis.

I wish you much peace and the hospital is probably just covering their end. You need to get all the assurance you can from your insurance company and then go and take care of yourself.

I'm so, so sorry.