GGRrrrrrrrrrrrr I'm sorry. Sounds like you need to quit messing with the ppl who answer the phone, askfor the supervisor or someone who can give you a real answer, and then ask the person for some consideration for the hassle if they say they can't do that then tell them to give you someone who can. grrrrr

Did the situation get solved with good results? Or has it not be resolved yet?

(((Hugs)))