I had a meeting with my sup today, and he challenged me a bit again. He's very good at challenging me in just the right ways. Today, he had me listen to a couple of calls and then he had me coach him as though he were the rep who took the call. It was hard and I was so nervous!! Because he is one of the best at coaching in our center. But I did it. And he said that I even observed a couple of things that he had missed. Then again, he's a good coach, so he may have just made that up to make me feel better hahaha. I was recently chosen to be a peer coach at work, so he's helping me be the best one I can be. As nervous as I was before we started, after we were done, I found myself asking if I could practice with him again! I must be nuts. But it was kinda cool because as he was coaching me on how to coach (can I use that word any more today?) it slowly dawned on me that I need to use some of the same principles that t uses with me.... the being present, noticing and sharing the positives as well as the negatives, the active listening, making it a conversation, getting buy-in.... interesting. Verrrrrry interesting!!