Is there any way you can go in and schedule an appointment? I know this is obnoxious but can you go and sit until there's a " no-show" since your question takes 5 min but they can bill your insurance? It may take a day or two but you will get seen and it reduces the amount of calls / emails she gets. It shows how much you need an answer. Then at your next appointment ask if waiting for a "no show " is okay. Both my pdoc 's have been okay with it as long as I realize I may have to wait multiple days.