Usually when I have a stressful day I hop on line to play MMORPG's. Today my income came in and I was planning to pre-order an expansion of the online game. Until I saw the pricing.

For the new patch and core game it was the same price as the new patch. Meaning new players will pay half the price as older fans and the older fans playing would have to pay double the amount for the patch.

In a fit of anger I emailed support and they have been vague about the promotion to the point where the customer service rep. was insisting the core game is just a free game and everyone is paying equally. This happens for most of the night because the rep is unwilling to hear me out and I was unwilling to let it go as this game was one of my coping methods.

I had to break it down in basic math explaining over again how this marketing is now benefiting any of the older fans whom put in years for the game. Every response I got afterwards was just a robotic response even when I tried empathizing; I know the reps have no control over the company, but it makes me so angry how I put my loyalty to their products, my money and my time and for them to not want to offer some compensation or just a simple acknowledgment that they will mention my feels as a customer to someone above them.

I worked in CS before; I know what its like to be on that side and I also know how by simply showing compassion towards a customer can really make them feel less like a number and more like a person.

in the end, I rashly asked the rep to refund my account's core game. I no longer want to be apart of a gaming company's community that will not take the time to appreciate long time customers.

Now, I just feel alone and still upset over the whole situation and so far the help lines have been childminding me about being upset over a game.. I really don't know how to vent anymore without hitting something or inflicting harm