No, I don't believe most people are completely apathetic, but that empathy occurs on a scale and most are toward the middle is all. I think most feel a certain level of empathy for those close to them in pain, also some but less empathy for those in news stories about natural disasters and famine and such, or second hand anecdotes, etc. However, the powerful empathy that leads folks to actions beyond words- to volunteer, fundraise, innovate, challenge, surprise others with their caring- that I'd say is less common, unfortunately past the level of intimate relationships. I empathize with animals for example, hence I do not eat them. It's hard for me to understand how most people aren't attuned to that suffering enough to prevent it, but most people I meet are completely inconsiderate about it while some fewer do actually have a conviction about it and argue for eating meat.