And surely you're right, that's the best approach. Initially I thought I shouldn't even read the records, but then I thought well maybe it makes sense at the start to get an idea of what we're looking at.

I also was hesitant to sort of invade her working privacy in that way. It's a tool she uses as part of her job and from a certain perspective, I can see she'd have a right to keep that private, so I have had mixed feelings about looking at them. For example, how would I feel if someone looked at my private notes about something?