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I agree with you. It is their job and they probably only care within the boundaries of that relationship.
I know I will get blasted for saying this, but we are a job to them. We pay them for their service and 30+ other people pay for their service too.

They can't seriously care about all their clients, otherwise they would end up with "compassion fatigue" or exhaustion.
They pretend so that the relationship works, because without a solid relationship, the client won't change.

If you were a fly on the wall, you would see your T act very differently with another client than she does with you.
They have to act sometimes, because clients need different things.
Think about how different a T would have to act for StopDog versus someone who wants the relationship badly.

I sometimes think that they purposely act how we need them to, so that we keep coming back and paying for more. But that is another discussion....