The international call used to cost a lot, and you get a free phone call to India and you get to talk a real Indian person, working hard for you customers.

Be grateful and nice. They sound nice, don't they?

I might say:

"Where are you from teeech person? I recognize your accent, are you from Minmesota? How are you today? Such a lovely place. But I feel like talking to a guy or a lady from India, preferably from Bangalore area. Can you get someone like that for me?"

The point is, your petty tech problem is not the person's fault, they are trying to help you, I hear they work looong hours, they are just trying to make a living, just like anyone else. That's just how i see the world.