Uh ... who? ... seriously who rates their experience in a text message!? A "B"!? It's no wonder you're having issues with an insensitive lout like that.

I agree with TheSentinel that you need to worry less (in my opinion not at all) about him and what works best for you.

And personally, I think if he pulls that rating BS again you should kick him to the curb like yesterday's garbage.