I agree with lola that this sounds like business as usual for office staff, but at the same time it rankles me because nearly every pdoc office I've been to has the worst staff ever. It's like they hire these people in an attempt to make themselves appear better by comparison.

It's worth getting in for a initial visit to evaluate the pdoc for yourself and then decide how rampant this other behavior is with the office staff and if you can try to ignore it.

I had one that died not long ago and I was badgered by her office staff with letters and phone calls, notifiying me of the death and requesting that I give them my new provider's name (I did not). They look at everything in terms of business and liability. It's like they don't have a clue how they are treating people.

End of rant.

But yeah, I'd ignore the phone calls and missed connections and just try to get on the books. The pdoc himself might be really good.