This actually happened to me, so I know the feeling of being "forgotten" first hand. I made an appointment with a new therapist and arrived 15 minutes early. I sat outside on a bench and people watched. When it was a few minutes before the scheduled appointment, I went into the office. I sat for 15 minutes with no one coming out of the offices. Finally, a woman popped her head out of one of the offices and asked who I was there to see. When I told her, she said, "You must have gotten the time incorrect. He left about 10 minutes ago." I left and when I got back home, 45 minutes from the office, I sent an email to him asking what happened. He replied back with an apology, accepting full blame for not seeing the scheduled appointment. He then asked if I wanted to re-schedule. I gave him the benefit of the doubt and re-scheduled. Funny thing is, when I met him at the next appointment, I realized that he was one of the "people" I'd been watching while sitting outside the office. He walked right by me. He recognized me too LOL

We didn't end up clicking, and I moved on after a few sessions, but I did appreciate that he profusely apologized and regretted blanking on the scheduled appointment. I get it that it hurts to be overlooked, but if you're human, you know that we ALL make mistakes and screw up sometimes. I don't know about you, but I sure know that I've let people I care about down at times. It doesn't just have to be "forgetting" an appointment with them, it can be any act of forgetfulness or rudeness. If I kept letting people down and disappointing them then I don't deserve their respect or friendship. But if I apologize for my inappropriate behavior and make every effort to correct my behavior, then I appreciate them understanding and giving me another try.

Sometimes we expect professionals to be above making mistakes, but that is next to impossible. But if they KEEP making mistakes and show disregard for how their behavior impacts you, then you definitely need to move on and find a new professional service provider. One thing I've learned is that living in a world where everything is black or white or right or wrong, with no gray areas in-between, is a harsh impossible world, and trying to live by those impossible rules is bound to bring a boatload of disappointment my way because no one can live up to those impossibly high standards every minute of the day.