View Single Post
 
Old Sep 16, 2015, 06:52 PM
Anonymous37784
Guest
 
Posts: n/a
I learnt something in leadership. It was about 'coaching' people but I think applies to those times it's difficult to make an apology. We called it the **** sandwich. State something positive, state the bad, then close with something positive again.

ex. "I'm glad that computer is working again"
"I'm sorry I buggered it"
"I'll remember not to play with it"