I just went to the supermarket. I was getting stuff down from a top shelf and heavy stuff fell down on me and hit me on the head. It was very painful and a big shock. Unfortunately right at that moment a woman staff member who was behind me laughed out loud really sharply. I tuned to her and yelled "It's not funny, I got hurt!" I said it several different ways as she seemed not to register, and then I realised she's been on her mobile and it hadn't been meaning to laugh at me. Although the timing was amazing and I actually think it was both laughing to her caller and laughing at me, as she was right behind me when the stuff fell on me. When we went to the front of the store another staff member said she'd done it before, ie the laughing at a customer. She shouldn't have even been using her mobile while on shift.

I was shaking when I went to the register and started crying. The woman in question came up to me with a notepad to record the incident, which I understand - it's protocol - but I told her to go away and I had to tell her several times. I really wanted to shout at her again. And I wanted to get out of the store as I was embarrassed at starting to cry.

I realised as I walked away that my response was in part PTSD - maybe an overreaction due to the trauma I've been as a child and adult. Anyways, if you've read this far - thank-you!

Man I've got a headache.