Working in IT can be really awesome... If you're not the one dealing with tickets or with people directly. It is eternally frustrating arguing with someone who thinks they know how it works. People think there is a magic switch we can flick and fix everything. No sir, I cannot unsend your email. No ma'am I can't find your personal email password for you. Sorry boss I can't fix a server that's 1000 mikes away from us. No sir I don't know why Time Warner shut off our service while fixing their boxes. Pffft. Hey IT guy, I'm locked out of windows because I can't remember my password, can you hack me in?? I feel you on this.