I learned a couple of tricks years ago when I used to make collection calls.

First, I make a note of the points I need to make, questions I need to ask.

Secondly, I usually will stand while making the phone call. When worried about the call for whatever reason, by standing, it gives you a feeling of being large and in control.

I hope this might help anyone out there who is having difficulties making phone calls. Also, practice helps too. Ask a friend to critique what you are saying

Hugsss
sabby