I'm sorry for everyone who had bad experiences in chat. I don't chat very often, but when I used the Emotional Support chat room, both to give and receive support, I had good experiences.
Anna, if I understood your question, yes, I think that it's allowed to talk a bit also about these 'general' things in the ES chat room, though they aren't related to support, but the main topic should remain related to support. Hope to have understood well