In my humble opinion, i don't get along with the idea 'ES is broken'. No offense to anybody, but we all here because we have difficulties. We are not doctors, we have a right to ignore people sometimes which i believe we never meant to, it is because once again, we have difficulties. If we are able to give support everysingle time then we won't be here, we will be out there helping people with mental illness. Instead of accusing that others are ignoring us, why don't we think that they, right now, are not able to give any support. In the other side, yes we should try our best to give support to anyone who needs it. In this case, we should not get offended as well by people saying we ignored them because, just like us, they also have difficulties. Let's have a mutual understanding then?