I agree with Steiner's comment completely. Nothing is broken in ES chat. In fact, the last few days I have seen it used quite appropriately and a lot. Here's what bothers me that I feel the need to bring up. I'm tired of members coming in, saying hi, getting greeted by a few or one or two, the conversation continues rolling along, and then that person bursts out, "well, I guess no one wants to ask me about my problem!" and leaves. We are not mind readers in Emotional Support. If you have a problem, it's your responsibility to bring it up. Otherwise we think you are just there to listen and perhaps offer support when someone else brings up an issue. This idea that support automatically defaults to the newest person in the room is ridiculous. I often go to ES and wait for people who need support or who have the same problems as me so we can empathize with each other and chat about our emotional problems, and this is the most common behavior I see. I say it again, we aren't mind readers and if someone wants to discuss a particular issue, they need to speak up. Otherwise, no one in the room knows that they need help and aren't just lingering.

Seesaw