I honestly think it comes down to - not everyone has had to go through the experience and if they haven't gone through the experience, they don't really know good advice right away - n then to top it off, they are happy not knowing because to know means to open themselves up to pain, people don't like pain - they run and hide from it if they can (fight or flight response) in order to keep themselves ignorant....much like a child closing their eyes and plugging their ears and screaming "i can't hear you!" out of fear something might harm them if they open themselves up to it....but unless they do they will never truly be able to help