Quote:
Originally Posted by gina_re
I've worked retail for many years. Eventually I came to be believe this...the customer is NOT always right, but they are the customers. Meaning they are keeping you employer in business so don't piss them off. That being said, they really can be idiots that can use a good smack in the face sometimes.
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I have a hard time understanding their mentality most of the time, though.
Like a common issue is customers trying to intimidate or pressure me into violating company policy (or on some cases into doing outright impossible things). When I politely explain that I can't, and why, it's not unusual for them to get nasty and try to turn it into a fight (as though that could even affect the outcome at all, I still can't violate policies or do impossible things).
I would just feel so ashamed and embarrassed to act that way, even in cases where I am the customer.
Same thing with stealing. Like for example the customer who helped himself to eating doughnuts right in front of me, shot me a 'warning' look and then left without paying. The average attitude of people stealing is that it is their right to do so and you had better not say anything or else. One woman told me she was going to report me to corporate and tell them I was unprofessional towards her, because I asked her to pay for her energy drinks before leaving (I even tried to play it off like she had 'forgotten' to pay and not like she was trying to walk out with them on purpose).
I can't even fathom acting that way, it would be so messed up. But apparently it's common.
Honestly reminds me of conversations I've had with AsPD people on other forum communities, where they basically insisted that most people live opportunistically and that people like me just disadvantage ourselves for no reason, and most people think we are a joke.
I still don't think it's a joke to be a decent person, but I'm starting to believe their claims that such mentalities are the norm. Whack as hell lol.