Unfortunately when one is depressed, anxious, not functioning well, therapy seems like a good option. It's what society has to offer people who are depressed, anxious, and not functioning well. But when therapy does harm, who knows or cares? Who is there to do the outcome follow-ups?

Seems simple enough, psychologists have a science of doing surveys, etc., but they certainly seem not to use it to find problems with their services and try to improve them.

Other parts of society do, though. I recently flew across the country and the airline sent me a survey 2 days later. They also included a space where I could write in any suggestions that I felt could have made my experience better.

So many lost opportunities, so much client experience never inquired about. . . but . . . Who cares?