((((((((((( trm ))))))))))))

I haven't had an experience like this, but I can quite imagine what may be going on here Maybe if you step back and don't call her for a few weeks and then call again and explain in as concise a description as you can (cold facts so they see you as "rational" ) ... Maybe she will then get back to you. Or write or email - one detailed but concise email. Hope this helps You deserve good support