Quote:
Originally Posted by BudFox
But mostly the reasoning appears to be about protecting the T from client honesty. Seems to me the trepidation and fear among T's could be in direct proportion to how much they have to hide.
Clients are urged to see formal grievance as their only recourse. But this is a rigged process that potentially keeps power in the hands of the profession.
Why not use a simple, direct, immediate tool (Yelp or similar sites) that gives the client the ability to restore the balance of power?
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It's a really bad night for me and I really can't read all the replies, so I'm sorry if this is repetition, but...
You're absolutely right about the process being rigged.
Yelp stinks. Years ago I got an account because I wanted to warn people about a local business. But Yelp hid the review in it's "untrustworthy" section, because I hadn't established a history of posting. So I posted tons of reviews, mostly positive. Still that review (and the others, if I remember correctly) stayed hidden. I experimented with other accounts, and it was clear that Yelp would hide bad reviews for businesses. (When I read criticisms of Yelp, the focus seemed to be in defense of businesses whose reputations were harmed by unfairly negative reviews. That was the opposite of what I observed.)
My advice? Post criticisms in the many doctor review sites. Create a (free) website. Be clear, fair, and detailed. This will be found via Google. True, your review is only one vote, but if details match what patients experience themselves, it will have an impact. And of course the more people who do this for a horrible T, the more impact it will have.
Audio record a session that illustrates the problems, do it secretly, and post the audio file on your website. Eleven states require both parties to consent to the recording. So I suppose I should advise you not to take that step in those states.