Just to clarify, when a member has an issue with their thread, the thread may be temporarily removed or closed until the community support team has had a chance to discuss the issue and contact the member. Due to the holidays, this process was slower than it normally was, so the member was not contact in as timely a manner as they normally would be regarding the issue with the thread.

We do respond to comments here, but yes, we're human too and take the holidays off to spend time offline for a bit. We apologize for the delay.

DocJohn