I have a decent sized credit on my account with the clinic I see my T at. I waited until the new year because I needed to see what my insurance was going to require and lo and behold, the credit on my account wouldn't really get used.

So I called them to ask for a refund.

You know what annoys me? People who don't answer the question you ask. I said, "I want to get a refund started." I told no, I did not have any out of pocket required this year (long story). She kept talking about a deductible and how people would ask and obviously *I* had told her but blah blah blah (I stopped listening honestly) and was like, "Listen to me. This is *my* money. The clinic doesn't get to decide how I use my money. You owe me. It's really none of their business if I have a deductible because I am in good standing and have been for the last six years."

She's like, "Well I can get it started it's just going to take time."

And I was like, "That's all I needed. BYE."

I was firm but polite. I was probably more forceful than necessary but the billing department of this clinic has demonstrated a less than competence. Even my T has talked about having to go down there and ask them what the hell they were doing to my account.