I've worked in a few dr's offices and I do admit that a lot of messages go unread. Often it gets lost in the hectic busy office. It's quite hard to get time to pull the dr away just for a damn refill! Unfortunate but true. The last time I called my pdocs for a refill they didn't get back to me for a wk! Call back tomorrow and let them know the importance of your message and let them know your first message was already ignored. Good luck!