I asked them if the problem with the website was related to my policy being cancelled, they said no and said I should try deleting my cookies. I had already done that and also tried it on another computer I had never logged in from. I didn't want to pursue troubleshooting I wanted to straighten out the policy.

The good news is the policy is reinstated and I have coverage going back to Jan 1st... So the lab tests I had last week will be covered.

I decided to try the website again and sure enough now it works. Idiots.

I have some new names to try to call when I have the time and energy.