I'd never call a covering T myself though I'm glad they provide the option. I definitely think there are times when it could help someone in crisis. But in general, I think it'd be too hard to pick up with a stranger, so I just wait until T can call me back.
Once, my T was away for a day or two and referred another therapist on his voicemail. The therapist he referred was his
wife (she's also a therapist obviously). Now I knew she was a shrink, but ask me if I'm really going to call his
wife!
NO! Ugh.
Sidony