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Originally Posted by Mygrandjourney
I guess that my general impression of Yelp is that anyone can go on there and say anything they want about anyone with no vetting process in place. I'm not saying that a client shouldn't have a venue to voice grievances or concerns about a therapist's professional abilities, but say for example, my ex wife went on there in an effort to take me down and hurt me professionally. She could theoretically get dozens of her friends to write fallacious reviews of me as phony clients. Are there any safeguards against this? On one hand, it could be a great public service and on the other, there are many ways in which it could be abused. I've heard some horror stories about how restaurants have had their own employees go on there and slam the competition.
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I do know Yelp has some kind of alogrithm that goes through reviews and determines which should be recommended and which are not. If they're not recommended the review is hidden. You can still view it if you want but it's not on the main page and isn't counted into the overall rating. I think reviews that either gush on and on or that seem like an angry rant Fall into this category. Also reviews that seem too similar, as if they could be written by the same person might be flagged too. There's a risk on any rating site but I think Yelp is more widely used and trusted.