That despite all the amazing technological advances, the "music" they play when you're on hold on the phone still sounds like it's coming out of a tin can (not to mention randomly cutting out and obnoxious tune selection).

And to break up this torment? Having the same ad shouted at you every 20 seconds! (Or telling you that they have a website. No ****. I'd not be calling if that was of any use! Or worked right. Or had answers to anything beyond what a moron would ask.)

Not exactly brilliant to annoy the hell out of people before actual conversation even starts.

(As if phone phobia alone wasn't frustrating enough...)