Well I'm having a day. Had a call right before lunch where i asked a clarifying question of a dr's office person and she goes (in a very snippy tone) "don't be rude." i said I'm sorry ma'am i wasn't intending... And she cut me off to snip loudly "yes you are. Yes you are." and that made me cry. It's one thing when i know I've been rude but i wasn't. I hate when a caller makes me cry. I think it's just because i woke up with a headache today and it hasn't gotten any better. Sorry to be a downer couch.

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