I think compassion is a better way of looking at it than sympathy.
I had a meeting with my daughter's school and hated the sympathy her T gave me upon reading a report with my history in it. It felt fake and 'therapisty' and my T calls it being 'knobby'. Which it is!
My T shows compassion and acknowledges that things were hard and are hard, but yeah, definitely more compassion and empathy rather than sympathy
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