I email my therapist and it's worked out just fine. No drama on either side. It's been very helpful. Her email is public (on her website) so there was no issue of asking her for it. I would not go by what people on pc declare to be a truth for everyone. Just talk to your therapist directly and ask. I would assume if he/she doesn't have one that's public that they probably don't like to use it. But it doesn't hurt to ask.