Just had this discussion today, with another lady waiting in my MD's office. We both had a constant stream of incompetence stories. She claims it is the culture, I think it is a blend of mainly 20-somethings that haven't had parents and teachers who have taught them a good work ethic, and a lack of education in general. My most recent story, ongoing, is with the insurance agent I went through for my homeowner's which changed August 12th. When I went into the office no one greeted me, when I asked for insurance area, they were discourteous. The young man who worked the insurance aspect of their businesses didn't stand to greet me and wore less than business-like clothing, but, so? Maybe he did his job well? No. He messed up the application and didn't bother to change it right then, saying he'd do it later. He took my check but didn't give me copies of anything Saying he'd mail it, and the ins. company would also. Well, I received a letter from the insurance company, I have 3 more days to settle this issue as they say I didn't pay and my insurance will not just end but will show that it never began. Fortunately the check had just cleared my bank. I called the ins agent, who wasn't in to work yet at 11 am, and left a message. That was Monday, no call yet.

((((Tomi)))) it reigns supreme all over the USA. Try not to take it personally, though it's greatly frustrating. I hope you get your wheels soon, I know how limiting being without them is!