I don't find it to be a big deal if my counsellor doesn't outline for me exactly what he's doing and why - he doesn't usually and when I want to know the point I can ask. If he explained it all he'd be wasting my time. Seeing as your thread is mostly about time.... That might be what she is doing. Trying to maximize your time together. Have you told her what you want? You're still new with her and she can't read your mind. She just seems to have a different style than you, so you need to clearly let her know (from what I've read I'm thinking that you haven't done that, if you have then I'm sorry)

She has no way to know that you are fine with scheduling via the phone. A lot of people (this forum is a prime example) basically lose it when their t changes schedules and doesn't tell them personally. Did you say "ok, I'll work it out with reception later then"? Or did you just go along with it? If you stated that you would deal with reception then yeah it was rude of her to ignore that, but if you didn't then she was just being respectful.

I'm sorry that you are so upset with her, but it sounds like she was doing what she could to be respectful based around what is commonly wanted. You just have different needs and expectations and she obviously doesn't know them yet.